The Skills for Success Series is built around the skills too often dismissed as “soft” – communication, leadership, teamwork, emotional intelligence, conflict management, change management, and others – when in truth they are the VITAL skills that determine whether someone thrives as an employee, a supervisor, or a leader. Technical ability gets people hired; these are the skills that get them promoted and make them worth following. Every workshop in the series is designed to deliver real, usable training in a short, focused window, because we know your people can’t be away from the work for long. Participants don’t leave with theory and a binder that collects dust; they leave with practical tools they can put to use right away and share with the team around them, so the value ripples well beyond the room.
All classes will be held at TMEPA.
212 Overlook Cir, Suite 205, Brentwood, TN 37027
Lunch provided.
For more information, click on each class title for a full description.
Leadership Boot Camp
September 29-30, 2026
Cost: $899
Leadership Bootcamp is designed to help new and aspiring utility leaders make the transition from technical expert to effective manager. Through hands-on exercises and real-world utility scenarios, participants gain practical skills in leadership, communication, coaching, decision-making, and performance management. The program also focuses on building high-performing teams, emotional intelligence, conflict resolution, workplace professionalism, and customer interactions. Attendees leave with greater self-awareness, practical tools they can apply immediately, and a personalized action plan to strengthen their leadership skills back on the job
Confident Customer Service is a full-day, interactive workshop designed for utility employees who work directly with customers. Participants develop practical skills in communication, active listening, de-escalation, and proactive customer service to confidently handle challenging interactions. The course also explores personality styles, generational communication, social media awareness, and strategies for building positive customer relationships. Employees leave with the tools and confidence to deliver professional, consistent service that improves customer satisfaction, strengthens public trust, and enhances workplace morale.
Time and Stress Management – Own Your Hours
November 9, 2026
Cost: $549
Own Your Hours is a practical workshop that helps leaders take control of their time, reduce stress, and improve focus by addressing the strong connection between productivity and well-being. Participants learn proven strategies for prioritization, time blocking, delegation, boundary setting, and managing distractions while developing practical techniques to regulate stress under pressure. Through self-assessments and hands-on exercises, attendees create a personalized plan to work more intentionally and effectively. Each participant leaves with actionable tools and a 30-day action plan to build lasting habits that improve both performance and work-life balance.
The Workplace Dynamics workshop equips employees with the emotional intelligence and professional skills needed to communicate effectively, manage stress, resolve conflict, and collaborate with confidence. Through interactive exercises and real-world scenarios, participants learn to strengthen self-awareness, empathy, resilience, and workplace professionalism. The course also covers communication, diversity, harassment prevention, customer de-escalation, and teamwork to help create a more respectful and productive workplace. Organizations benefit from improved morale, stronger relationships, reduced workplace friction, and a culture where employees thrive.
Where to Stay
The below hotels are recommended by TMEPA and members who have stayed there. There are no contracted room blocks.
Hilton Brentwood/Nashville Suites
9000 Overlook Boulevard, Brentwood
2 minutes from TMEPA
SpringHill Suites Brentwood
7109 Town Center Way, Brentwood
4 minutes from TMEPA
Hyatt Place Nashville/Brentwood
202 Summit View Dr, Brentwood
4 minutes from TMEPA
AC Hotel Nashville Brentwood
2007 Maryland Way, Brentwood
6 minutes from TMEPA
