Position Information

Please apply on the utility's website or directly with the job listing's contact instead of through TMEPA's website. Resumes submitted through TMEPA's website will not be viewed by the job poster. 

For more information on the position, please refer to the listing for contact information. 

If you have any issues, please contact sgilman@tmepa.org
Account Manager - Tennessee Valley

National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions.

This position reports to the Team Lead, Account Management, and has significant contact with existing Members/Customers. Responsible for creating and managing relationships and maintaining a high level of interaction and communication with existing Members/Customers.  Responsible for the development and engagement of Member/Customer Relationship activities in assigned territory for both traditional and non-traditional markets. This position will cover the territories of Alabama, Kentucky, Mississippi, and Tennessee.

Apply online at https://www.nisc.coop/careers/greenhouse-details/?id=4373398

Essential Functions:

  • Understand how NISC solutions impact TVA regulated utilities and proactively communicate software changes and updates to TVA Members in assigned territory. Develops and maintains strong, professional relationships with all existing Members/Customers
  • Regularly visits with Members/Customer sites in assigned territory utilizing a hybrid approach of virtual and onsite engagements
  • Actively engages existing Members/Customers to ensure satisfaction and timely resolution of issues
  • Maintains accurate records of all member interactions, proposals, and current negotiations, utilizing SalesForce, Service Now, Smartsheet and Office 365
  • Maintains an up-to-date knowledge of the NISC solutions and services we provide to Members/Customers
  • Updates appropriate databases including SalesForce and Service Now with current Members/Customers regarding organizational profile, product and services utilization, satisfaction levels, etc.
  • Attends conferences and trade shows as appropriate to promote NISC‘s solutions to current and prospective Members/Customers
  • Participates as appropriate in industry association forums, councils, and conferences
  • Proactively reviews the Member’s use of NISC’s solutions and related satisfaction and seeks to remedy issues and problems by providing support or training
  • Provides information and solutions to Members to facilitate their full utilization and optimization of the NISC products and services purchased
  • Monitors support cases and requests for all assigned Members and coordinates appropriate prioritization that will maximize NISC’s responsiveness to Members
  • Assesses the Member’s need for additional training and coordinates resources
  • Other duties as assigned


Desired Job Experience:

  • Previous experience in the Tennessee Valley Authority (TVA) industry preferred
  • Generally, requires 10+ years of account management, product sales and/or support experience either at NISC or similar related experience
  • Exceptional customer relationship management skills
  • Ability to establish credibility and project an executive presence to interact effectively with current and prospective Members/Customers and industry representatives at all levels of their organization
  • Strong knowledge of rural electric cooperative and municipal utility industry, rural broadband industry and related current events and trends
  • Ability to understand the dynamics and issues related to the life cycle of a Member’s IT solution and effectively counsel them on potential opportunities for improvement
  • Strong negotiating skills
  • Ability to identify and effectively resolve key issues with clients
  • Knowledge of the industry IT standards, terminology, and typical work processes
  • Project management skills
  • Possess excellent writing, editing, communications and interpersonal skills
  • Possess superior presentation skills to audiences of all sizes
  • Ability to maintain the highest level of professionalism and ethical behavior
  • Commitment to NISC's Statement of Shared Values
  • Ability to travel as often as necessary to meet the goals and objectives of the position
  • Experience with SalesForce, Service Now, and Office 365

Education Preferred:

  • Bachelors degree in IT, CIS, marketing, business management or equivalent experience.
Position: Account Manager - Tennessee Valley
Organization: NISC
Location: ,  TN 
United States
Salary: based on experience
Posting Start Date: 7/28/2022
Date Posted: 7/28/2022
Status: This listing expires on: 9/11/2022
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Organization Information
Tennessee Valley/ Virtual Opportunity

,  TN 
United States
Tara Scott